Customer Success Specialist (Dutch-English)
Do it smarter. Does this motto appeal to you? Do you want to guide companies to an "all things digital" strategy by setting up a smart office solution? Are you also enthusiastic about our easy-to-use platform with a mobile-first strategy and with a touch of “e-commerce” best practices? That’s Easybox!
We are on a mission to provide entrepreneurs and companies with a smarter way of working and give them easy access to our business solutions in one handy web app. We are looking for a Customer Success Specialist to join the Easybox support team.
You are genuinely excited to help customers to succeed to work smarter with Easybox. You communicate on a daily basis with customers and team members to delight our customers.
- Being the voice of the customer and aligning this with our development team and sales partners.
- Second line support customer questions (non-technical and technical)
- Testing new features
- Complaint handling
- Customer feedback
- Create and maintain knowledge base to support our customers needs
In short, you are at the heart of Easybox and the Easybox team.
- Experience with working in a digital savvy environment
- Up-to-date knowledge of the latest software/app trends
- A first experience with products in a SaaS environment
- A good understanding of how APIs (especially ours) work
- Strong communications skills
- A hands-on commercial spirit
- A team player mindset and take responsibility for results
- Organisational skills
- A thorough command of Dutch and English (fluent).
French is nice to have
You are eager to learn. Development skills are no requirement but count as a bonus.
- Proactive, continuously learning and not afraid to ask questions
- A compact, but very experienced team. We assure you that you can make a great difference, but also give you the chance to grow professionally supported by talented colleagues.
- Working collaboratively and remotely with the latest tools
- Building trust and relying on the expertise of our team
- Putting the quality of our product first
- Crazy fast and ambitious
- Part of a solid structure
- A thorough command of English, Dutch and French
Last but not least: You’ll receive a competitive salary & benefits in return.